T’s & C’s

The below information is applicable until September 2019.

You can also download our latest T's & C's document for parents and carers here:

Places and Bookings

Happy Turtles must receive a fully completed and signed and registration form before a place can be confirmed.

Waiting List

Places are given on a first-come-first-served basis. We cannot hold open or reserve places for a future start date, unless you would like to start paying the full fees from the time of booking.

If you do request a place for a future start we will contact you with availaibly one month before that start date.

If no place is available that suits your requirements you will be added to our waiting list.

As soon as we know of a place becoming available we will contact the person at the top of the list (i.e. first-come-first-served).

Operating Hours

Cinderford Setting

7am – 6pm, 51 weeks per year, excluding bank holidays.

Dymock Setting

8am – 5pm, term time only and excluding bank holidays.

Breakfast Club is open 8am – 8:50am, term time only and excluding bank holidays.

After School Club is open 3:20pm – 5pm, term time only and excluding bank holidays.

Redmarley Setting

7:30am – 6pm, Mon – Fri, term time only and excluding bank holidays.

After School Club is open 3:20pm – 6pm, Mon – Wed, term time only and excluding bank holidays.

Newent Setting

After School Club is open 3:15pm – 6pm, Mon – Fri, term time only and excluding bank holidays.

Fees & Invoices

Fees for bookings will be invoiced monthly, in advance; issued 7 days prior to the 1st day that Happy Turtles in open each month. Invoices will be sent by email.

Payments can be made by cash or bank transfer – cheques are not accepted.

Fees are payable within 7 days of the invoice date. There will be a charge of 5% of any outstanding balance for each week the invoice remains unpaid.

We are not able to guarantee your child’s place if full payment of all amounts owing has not been received by the due date.

Additional sessions may be booked on an ad hocbasis if we have spaces available. They are invoiced in arrears.

We do not charge for Bank Holidays when Happy Turtles is closed.

Fees must still be paid if children are absent without notice for a short period of time (e.g. sickness or holidays). If your child has to be absent over a long period of time please contact us.

One month’s notice is required for any cancellation or alteration of your booking.

Ad Hoc Bookings

Anything booked less than one month in advance is an ad hoc booking.

All ad hoc bookings for Day Nursery are charged at £6.25 per hour.

All ad hoc bookings for Breakfast and After School Clubs incur the minimum charge of £3.00 and then after the first 30 minutes are charged in 15 minute periods at £1.50 each. Whole 15 minute charges are incurred at the beginning of each 15 minute period.

All bookings are subject to minimum charge of £3.00.

Late pick-ups (during the day) are also charged in 15 minute periods at £1.50 each, and again, whole 15 minute charges are incurred at the beginning of each 15 minute period.

Late pick-ups (at the end of the day – after 5pm) incurr a ‘late collection charge’ of £5.00 for every 15 minutes, and again, whole 15 minute charges are incurred at the beginning of each 15 minute period.

Fees are still payable during periods of unplanned absence e.g. sickness or holiday.
Dietary Requirements

If your child has any special dietary requirements it is essential that we are made aware during registration with Happy Turtles. This is especially important for food allergies.

Dropping Off & Collecting

For your child’s safety, at every session your child attends, you will be required to sign your child in and out in the register. The Happy Turtles Leader needs to be informed if someone other than the usual person is dropping off or collecting. On the day in question you must write in the register the name of the person collecting your child. Please note, if we are not aware of another person collecting your child, then your child WILL NOT be allowed to leave unless we can verify it with you by phone.

Security Password

You are required to provide us with a password – there is a section on the registration form.

If for any reason the main carer or nominated carer already known to us is unable to collect your child, the person you send to collect will be required to give us your password in order that we let your child leave with that person. If they do not know your password, we will phone you to establish if this is an authorised person before letting your child leave.

This security measure supports our Safeguarding Policy stating that children will only be allowed to leave setting with approved and nominated adults.

Early Years Funded Entitlement

Children must be with Happy Turtles for a minimum of two weeks before they are eligible for the funding.

Where funding is not received then fees apply.

If your child is attending two settings, then the number of funded hours per week cannot exceed 15 (or 30 if eligible).

Funded hours may only be used for standard sessions. Fees apply to all ad hoc / bespoke bookings.

Age 2

15 hours free childcare

Funding is available from the 1st January, 1st April or 1st September following your child’s 2nd birthday.

Children are identified through a local referral system and funding is allocated on the basis that certain criteria are met.

You are eligible if you are getting certain forms of support, such as:

  • Income Support
  • Income-based Jobseeker’s Allowance (JSA)
  • Tax credits and have an annual income under £16,190 before tax (correct as of June 2017)

The first 15 hours childcare per week are free to you (funded by the Government). This means a maximum of 15 hours per week and a maximum of 570 hours per year.

Age 3 & 4

15 hours free childcare

All children become eligible for 3 & 4 year old funded (free) entitlement from the 1st January, 1st April or 1st September following your child’s 3rd birthday. The first 15 hours childcare per week are free to you (funded by the Government). This means a maximum of 15 hours per week and a maximum of 570 hours per year.

30 hours free childcare

An extra 15 hours free childcare (so, 30 in all) are available if you are eligible.

You are eligible if you and any partner are working 16 hours or more at the National Minimum or Living Wage per week.

If you, or your partner, are on maternity, paternity or adoption leave, or you’re unable to work because you are disabled or have caring responsibilities, you could still be eligible.

If eligible, the first 30 hours childcare per week are free to you (funded by the Government). This means a maximum of 30 hours per week and a maximum of 1,140 hours per year.

How to get funding

15 hours (ages 2, 3 & 4)

We will ask you to complete a parent declaration form each term. You will be asked to confirm when and how often your child uses Happy Turtles. This allows the right payments to be made to us from the Government. You can split your funding between two childcare providers if that suits your needs.

30 hours (ages 3 & 4)

You should check your eligibility using the online childcare calculator at www.gov.uk/childcare-calculator and, if eligible, submit an online application. Once signed up you will receive an eligibility code, which you should give to Happy Turtles. We will then check the code with our local authority.

For full detailed information on eligibility and how to apply please visit HM Government’s website Childcare Choices at www.childcarechoices.gov.uk


We require one month’s notice in writing or e-mail should you wish to terminate your place for any reason. You remain liable for fees throughout the notice period. If your child is withdrawn during the notice period, the fees still remain payable. We reserve the right to terminate a place with immediate effect if any fees are not paid by the due date, or if a parent, carer or child displays abusive, threatening or otherwise inappropriate behaviour.

In all other circumstances, we will give you one month’s notice, in writing, should we wish to terminate a place for any reason.

If for any reason you postpone a start date, we reserve the right to charge from the original start date stated on the application form.

If you wish to change the number of sessions taken, one month’s notice in writing or email must be given.

Sickness & Accidents

In consideration of the other children it is important that children who are unwell are not brought to any Happy Turtles service.

If your child is suffering from a doubtful rash, sore throat, discharge from eyes or nose they should be kept at home until the symptoms have disappeared. In the case of vomiting and diarrhoea your child should be kept at home until they have been symptom-free for 48 hours.

If your child cannot attend because of illness or another reason it is important that you notify us as soon as possible.

The Managing Director and/or Setting Manager reserves the right to decline access to our services if in their opinion your child is not well enough to attend.

If your child becomes unwell whilst they are with us, we will make every effort to contact you. Please ensure we have up to date contact details for you during Happy Turtles hours.

The Managing Director and/or Setting Manager reserve the right to take your child to a doctor or hospital in the case of an emergency.

We reserve the right to administer basic first aid and treatment when necessary. Should your child be involved in any accident at Happy Turtles, you will be informed and will be required to sign an accident report form. For accidents of a more serious nature, involving hospital treatment, all attempts will be made by Happy Turtles to contact you but failing this, we are hereby authorised to act on behalf of parents and authorise necessary treatment.

We will administer prescribed medicines if you complete a ‘Medicine Consent’ form; however, the first dose of medicine must be given at home and you must take all medicines home at the end of each day.

We have a realistic attitude to the needs of working parents but we reserve the right to contact you if your child becomes ill during operating hours.

Personal Property and Belongings

We cannot be held responsible for any loss or damage to your child’s property. Every reasonable effort will be made by Happy Turtles staff to ensure your child’s belongings are not lost or damaged.

Practical ’inexpensive’ clothing is strongly recommended for children attending Happy Turtles. It is the parent’s responsibility to name and clearly label all items of clothing. It is also recommended that you provide spare clothes for your child in case of any need to change or if you feel they should change for any messy or wet play.

We suggest that all toys, books and other equipment are left at home.


We have extensive insurance cover – full details are available upon request from the Managing Director.

Behaviour Management

We may require parents to withdraw their child from Happy Turtles if the Setting Manager considers the child to be disruptive or displaying inappropriate behaviour.

We will not tolerate our staff being spoken to in an abusive or threatening manner by parents, carers or children. Such behaviour may result in the termination of a place.


Happy Turtles aims to provide the highest quality care and education for everyone. We believe that children and parents are entitled to expect courtesy and prompt careful attention to their needs and wishes. Our intention is to work in partnership with parents and the community generally, and we welcome suggestions on how to improve our service at any time. If you are uneasy about any aspect of Happy Turtles services, we have a very comprehensive complaints procedure ensuring a satisfactory response and outcome as quickly and effectively as possible.

General Information

You are required to inform us of any food, medicine, activity or any other circumstances that may cause your child to have an allergic reaction/allergy.

If your child needs nappies you are required to supply them along with any creams and wipes you would like us to use. We also recommend spare clothes if your child is toilet training.

All parents/carers and visitors will be asked to put their phone onto silent and for it to be stored away in the setting’s designated area.   If they should need to use their phone they will be asked to do so away from the nursery building.

Under NO circumstances must photos be taken on any mobile phone, in the setting by anyone without prior permission from the Managing Director.

If the Registered Person considers any comments made by parents on social media sites such as Facebook, personal blogs, Twitter and personal websites to be unacceptable these comments will be challenged and appropriate actions taken.

You are requested to inform Happy Turtles of any changes to all information kept by us.